WeMark india provides a form of customer feedback. Businesses pay for the feedback of mystery shoppers and use it to improve customer service, product quality, or adherence to certain rules. Because the identity of a mystery shopper is a secret, mystery shopping allows stores and restaurants to know what a customer experience is like when treatment is unbiased. Not to mention, businesses hope that customer service will improve overall if employees know any given customer is a mystery shopper.
WeMark mystery shopping Programs will help you:
WeMark mystery shopping Programs will help you:
- Determine whether employees have been properly trained
- Identify exceptional employees
- Identify transaction completion times
- Provide a 3rd party review of the physical appearance of your establishment and employees
- Determine if services are delivered as expected
- Recognize gaps in management
- Identify areas where increased employee training is needed
- Identify potentially harmful shrinkage problems.